FAQ

Are Zieli Paris perfumes suitable for hot climates?

 Yes.

Zieli Paris perfumes have been designed to offer excellent longevity, including in hot and tropical climates.

The formulas have been designed to evolve harmoniously on the skin, even in high heat conditions.

What is the volume of the perfumes?

 Our perfumes are available in 33ml format.

An elegant and portable format, ideal for easy transport, slipped into a handbag or taken on a trip, without compromising on quality or durability.

Are your perfumes unisex?

 Yes.

Zieli Paris creations are designed as perfumes with character, free from any strict categorization, and can be worn according to each person's sensitivity.

Do you make international deliveries?

 Yes, we deliver internationally.

For deliveries outside the European Union, customs duties or local taxes may be applied by the authorities of the destination country.

These costs remain the responsibility of the client.

What are the delivery times?

 Orders are usually processed within 1 to 3 business days.

Delivery times may vary depending on the destination.

A tracking number is provided as soon as the shipment is dispatched.

Can I return a perfume?

 Returns are accepted only for unopened, unused items in their original packaging.

 All return requests must be made within 7 days of receipt, by contacting our customer service.

 Return shipping costs are the responsibility of the customer.

When will I be reimbursed after a return?

 The refund is issued after receipt and verification of the returned product, according to the payment method used when ordering.

How do I contact customer service?

 You can contact us via the Contact page.

Our team will respond to you as soon as possible.

Are the perfumes authentic?

 Yes.

All Zieli Paris perfumes are original creations, crafted with care and exacting standards, respecting our olfactory vision.